Account Manager for the Polish market

Luigi’s Box is a SaaS solution for intuitive search 🔎, analytics 📉, and product recommendation for e-commerce. It ensures that your site delivers fast, relevant, and personalised results for every inquiry. 

Some of our clients include Answear, Apart, Black Red White, Komfort, R-Gol, Lantre and other big names as well as more than 3,000 e-shops. 🛍️

Why is Account Manager important

We are constantly increasing the number of customers in Poland, we want to make sure that we build long-lasting and strong relationships through account manager role.

Be part of it and focus on account management in the Polish region and establish great business relationships.

• Start: Q4 2023
• Fully remote
• B2B contract

Compensation: fixed base from 2,000€ (60%) based on experience, and commissions (40%), OTE (on target earning) from 3,200€  

Benefits for you

• You will sell one of the best Search SaaS solutions on the market – proven market fit
• Recognition by Gartner Market Guide for Digital Commerce Search 2022 among other ~20 top solutions (Algolia, Bloomreach, etc.) 
• Recognition by Deloitte CE Technology Fast 50 as one of the leading technology companies in 2022
• G2 results against other market leaders: the highest scored in the subcategory: E-Commerce Easiest to Use in E-Commerce Search software in 2022

Tasks and responsibilities

• Your target is Net Retention (>110%) and Gross Retention (>90%) on existing and newly onboarded customers on the Polish market
• Maintain strong relationship with existing and newly onboarded clients
• Understand client needs, objectives, and challenges to provide tailored solutions with added value for the customer
• Collaborate closely with clients and Luigi’s Box’s team to co-create account-specific strategies that align with their e-commerce goals
• Identify and manage opportunities for upselling or cross-selling additional services or features to existing clients
• Contract negotiations (upsells, cross-sells, renewals)
• Deep-dive into the Luigi’s Box product and it’s application for the e-commerce clients
• Foster strong relationships also with internal teams, including sales, product development, and support, to ensure a great customer experience
• Maintain solid data quality in CRM, focus on actionable & relevant information

Your skills and experience

• 2+ year of account management quota-carrying experience in the Polish market
• Customer-focused mindset with a passion for delivering exceptional service 
• Outstanding communication, interpersonal, and negotiation skills
• Have a great time-management in organising your tasks
• Excellent written and spoken Polish communication skills, at C2 level
• Solid English communication skills, at B1-C1 level
• Experience with Polish e-commerce segment is an advantage
• Familiarity with CRM systems, Hubspot, Salesforce, Pipedrive

Benefits – Why join Luigi’s Box

• You will sell one of the best Search SaaS solutions on the market – proven market fit

• Recognition by Gartner Market Guide for Digital Commerce Search 2022 among other ~20 top solutions (Algolia, Bloomreach, etc.)
• Recognition by Deloitte CE Technology Fast 50 as one of the leading technology companies in 2022
• G2 results against other market leaders: the highest scored in the subcategory: E‑Commerce Easiest to Use in E‑Commerce Search software in 2022
• E‑commerce Germany Awards – Best Analytics Tool
• Possibility to define the role and processes
• Become a part of a fast growing company in the trendy SaaS segment
• Working with top e-commerce accounts in Poland and other countries
• working with the top rated product within your segment (E-commerce Search) in Europe (G2) 
• Luigi’s Box is a startup with a working product and paying customers, which means working for a stable company that will be here for the long run

Meet your team

You will be part of a European Business Development team headed by a Sales leader deeply experienced in the e-commerce and product search area. Mentoring, mutual support, and feedback are part of our culture. Currently, we are a team of ~60 people, (team of 6 professionals in Poland). We prefer to run efficiently, so we listen to your ideas and you can influence our processes.

The little things that matter

• Monthly all-hands meetings where you learn what we’re working on in the company
• Culture of close cooperation – frequent online team meetings
• Stability – B2B contract and monthly pay in Euros by the 10th day of the month
• 20 or 25 paid days off as per company policy
• Team buildings and off-site activities, events for clients
• Allowance for hardware of choice available as per company policy after a trial period
• Flexible working hours, 40 hours a week. You deliver results and are reliable – in return, we respect if you ever need to run errands
• We cover 25 – 90 % of the cost of selected language or professional courses
• Work in a dynamic scale-up team, in trending SaaS business and have a real influence on the development of the Polish market
• Be part of a team / company that is in the growth phase and it’s expanding its customer base, revenue, and market presence. 
• Luigi’s Box means a functional, prospective product and paying customers – this gives you the advantage of a stable company that will be here for the long run

 

Useful links to explore

Case studies of our customers: https://www.luigisbox.com/case-study/
Products: https://www.luigisbox.com/products/
Luigi’s Box reviews: https://www.g2.com/products/luigi-s-box/reviews