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      Customer Success Manager / Account Manager – PL

      We are looking for a colleague with an analytical mindset and a pro-customer approach to work with our clients – e‑commerce companies to help them grow.

      • B2B Contract
      • Full-Time
      Customer Success Manager / Account Manager – PL
      • full-time
      • remote
      • or hybrid from the office at Bratislava, Vysoká 34
      • Polish language at C1-C2 level is a must
      • preferred location is Poland
      • contractor’s fixed compensation 1800€ – 2500€, depending on experience + commissions 300-600€

      As a Customer Success Manager you will work with our clients, e‑commerce companies and help them grow.  

      Why is our CSM important:

      • you will be responsible for retaining and increasing customer satisfaction
      • together with customers you will evaluate how they use our product and advise them on how to make the most of it to achieve their goals
      • you will be responsible for upselling to existing clients

      Tasks and responsibilities:

      • prepare A/B test evaluations in Google Analytics and explain the data to customers
      • communicate clearly the benefits of our product
      • look for opportunities to make the use of Search, Recommender and other services more efficient for customers
      • find new ways of applying Analytics, Search or Recommender in an e‑commerce environment (e.g. linking them with other solutions)
      • provide support to existing customers to retain and increase their sales (upsell, cross-sell)
      • collaborate closely with the technical team in case of ambiguities in the data
      • standardize the automated method of customers´ needs assessment
      • support the customers and continuously improve their use of the Luigi’s Box application

      Working at Luigi’s Box is working in a fast-paced environment of start-up and businesses. It’s an opportunity for you to work with the biggest ecommerce clients in Poland. An opportunity to define your role within the company.

      What we expect

      • knowledge of A/B test evaluation in Google Analytics
      • preparation of clear reports
      • working with segments and e‑commerce metrics in Google Analytics
      • Excel/Googlesheet – advanced (pivots, lookups, sumif, etc.)
      • 2-5 years of experience working with clients in SaaS, software, technical solutions
      • attention to details
      • skilled at building relationships and maintaining high level of customer service
      • excellent written and verbal communication skills, including strong presentation skills
      • support the customers and continuously improve their use of the Luigi’s Box application
      • understanding the customers´ requirements
      • positive approach to customer satisfaction and sales

      Required Language skills:

      • Polish, native or C1-C2
      • English, active working proficiency (B2)
      • another European language is a great advantage

      Benefits – Why join Luigi’s Box

      • possibility to define the role and processes
      • In the case of excellent results and proven skills, career growth is possible – commercial or technical direction.
      • become a part of a fast-growing company in the trendy SaaS segment
      • working with top e‑commerce accounts in Poland and other countries
      • working with the top-rated product within your segment (E‑commerce Search) in Europe (G2)
      • Luigi’s Box is a startup with a working product and paying customers, which means working for a stable company that will be here for the long run
      • You’ll be working on meaningful, high-impact assignments. Sales is one of the best and most rewarding careers – you get to see results, experience the trust and relationships you’ve built with your customers, feel a flavor of the game and ambitions
      • You get to fulfill your and the company’s dreams
      • You get mentoring and experience sharing from professional colleagues

      The little things that matter

      • a very high success rate when requesting vacation, even for a contractor (20 or 25 days, 7 sick days a year)
      • monthly all-hands meetings where you learn what we’re working on in the company
      • team building and off-site activities, events for us and customers
      • choice of technology (Mac, Win) and budget for hardware for contractors
      • you deliver results and are reliable – in return we respect if you ever need to run errands or go pick up the kids
      • we cover 75% of the cost of language courses
      • Thursday online small talks with remote colleagues
      • we care about work-life balance

      If you end up in the office in Bratislava:

      • parking in the city centre for cars and bikes
      • volleyball Mondays
      • a contribution to specialty coffee at 2 nearby cafes
      • massage therapist and physiotherapist in the office
      • snacks and treats in the office (fruit didn’t work out) & rooftop terrace
      • monthly company breakfasts

      Let us know about you!

      • send your CV or completed LinkedIn profile to career@luigisbox.com
      • the hiring process includes a practical assignment in Google Analytics – you don’t need to be a geek, we want to see how you can read data