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Personalization
Imagine having a shopping experience tailored just for you – where every product recommendation is unique to your preferences and interests.
Explore Luigi's Box personalization possibilities created to delight your customers and make them feel understood and valued.
Meet customers' expectations with personalized search results
Improve customer experience with personalized search results. Our search engine can customize results based on customers’ previous interactions, search history, and purchase decisions. As a result, personalized search results are more accurate and bring customers to their desired products faster and more conveniently.
Košík.cz - Case Study
Search conversions increased by 10.5%
+35%
Average sales increase
+13%
Average cart conversion rate increase
73%
E‑shops that take care of their search see revenue increase
Personalize search results from the first interaction
Provide personalized search results thanks to technology that can predict customers’ intent and preferences based on their previous clicks.
This magic works from the first customer’s interaction with the search bar and products. The more interactions they make, the better the personalization and search results relevance.
Upsell and cross-sell with relevant product suggestions
Earn more with our advanced upsell and cross-sell recommender features that provide product suggestions tailored to each customer.
Encourage your customers to buy premium alternatives or complementary products to those purchased in the past or already in their cart.
Build loyalty with a better shopping experience
Show customers their favorite products or brands first and improve customer retention, brand loyalty, and the overall experience.
With the ability of our AI tools to gather data on previous interactions, you can predict their intent and preferences and personalize each search and recommendation.
Stay in control
Promote products or brands that perform best for you with merchandising features like product banners, pin-to-position, boosting, or product listing.
Luigi’s Box uses AI to show the most tailor-made results, but still, you can manually adjust them according to your needs and preferences to get more conversions.
How does it work?
Let’s get a closer look at how our personalization tool works.
Previous behavior and preferences
Customers often visit your e‑shop several times before making a purchase.
Therefore, our tools’ personalization takes into consideration their previous behavior and the products they have searched for and interacted with.
There are two personalization types:
- First interaction – we personalize results by the user’s current behavior at the website and predict their intent from the first clicks.
- Long-term – after a few visits, we can see some patterns and provide more personalized results based on previous searches or purchases.
For example, a customer is searching for summer dresses. According to the history of their searches and purchases, they usually prefer particular colors or brands.
So, our search, product listing, and recommender will prioritize product suggestions that match those preferences.
Personalization strategy
Our personalization engine takes into consideration different customer interactions. The importance of those interactions may differ across various segments.
Based on this, our system decides how to personalize the results, for example, in segments like Groceries and Electronics.
If customers buy lactose-free products, our system will understand and suggest them on their next visit. But if the customer bought a new TV, they will not likely need a new one a month later, so our system will suggest suitable accessories instead.
Show the right products
With Luigi’s Box, you can provide an exceptional personalized experience to each customer and still suggest products that meet your business goals the most.
Choose products you want to promote and display them in search, recommender, or product listing.
Trusted by more than 2,000 online businesses
Meet Luigi's Box personalization tools
Improve the user experience on your e‑shop with personalization tools like:
Personalized Search and Autocomplete
Luigi’s Box Search is able to predict customers’ intent and show personalized search results to each customer from the first interaction. Our predictive search helps customers find relevant products and discover new ones they might be interested in.
Personalized Recommendations
Personalized product recommendations are a must to achieve the best online shopping experience. Luigi’s Box Recommender displays relevant products based on customer preferences or similarities with recently viewed or purchased products. Place them anywhere on your website, based on your business needs.
Personalized Product Listings
With Luigi’s Box, you can personalize your product listing pages and easily navigate customers to their desired products. Thanks to its ability to recognize customers’ interests, it shows the right products at the top of the category page and avoids browsing through endless listings.
Integration Platforms
Help us with integrations we should add next by leaving feedback. However, thanks to our great integration team, you can use our services regardless of platform.
What e‑shop owners think about Luigi's Box
"Very good search engine and recommender."
Good search engine and recommender, can be tuned up by individual settings in the back office. It is very helpful, especially when you have very large product offer.
"Great product for customers. Very helpful for growing revenue."
Management system with many functions, dashboards and monthly summary in e-mail, great support (fast, good recommendations, communication, etc.), stable.
Shopping cart value increased dramatically
Recommender is a useful and inspirational resource for our customers to discover Powerlogy's products. How do we know that? Our average shopping cart value has been rising dramatically.
Conversion rate increased by 600%
We’ve been using Luigi’s Box since 2017. In addition to our search conversion rate increase by 600%, the service also enhanced our in-store customer service.
Taking extra effort to improve business results
Luigi’s Box massively streamlines shopping for our customers. Moreover, they developed several features for us that help manage products in our e‑shop.
Luigi’s Box improves customer experience
The most significant contribution of Luigi’s Box to EXIsport is an improvement in customer experience. The quicker they find what they search for, and the more relevant the search query is, the higher... more
Improved conversion rates and customer satisfaction
Luigi’s Box is a very progressive tool, which complements our existing analytical data. Its usage led not only to higher conversion rates for our e‑shop but helped us keep high standards of customer... more
Luigi’s Box was a real eye-opener for us
Luigi’s Box was a real eye-opener for us. E‑shoppers often forget to care about customer experience and invest too many resources into advertising. Luigi's Box showed us what we could gain if we... more
More than €100,000/year thanks to Luigi’s Box
Given our size, Luigi's Box brings us over €100,000 a year without much hard work for a price that was immediately returned multiple times.
Try Luigi’s Box personalization tools today
35% Average Sales Increase- Easy No-Code Integration
- Premium Support
35% Average Sales IncreaseFrequently asked questions
If you have any questions not answered in the FAQ please don’t hesitate to contact us.
What is e‑commerce personalization?
Personalization in e‑commerce is a powerful feature. Thanks to AI capabilities to gather and analyze customer data about their previous purchases and interactions, it can predict their intent and personalize offers in the best possible way to deliver the most relevant recommendations and enrich your revenue.
Why is personalization in e‑commerce important?
77% of consumers are more likely to choose, recommend, or pay more for a brand that provides a personalized service or experience. When you know what your customer wants, you can get them to their dream products faster and more conveniently.
In addition to improved customer experience, there are plenty of other benefits of personalization, such as customer retention, reduced bounce rates, better conversion rates, etc. Especially in the retail sector, personalization tools play an important role. 79% of businesses in the retail industry are aware of this, which is why they invest in personalized tools. So don’t wait and join them today.
How does product recommendation works?
Recommender is an AI‑powered tool created to provide tailor-made recommendations to each customer. AI gathers data about customers’ previous interactions and purchases and can predict their intent. Thanks to this data, the recommender can suggest the most relevant recommendations and help customers discover others they might be interested in.
Luigi’s Box Recommender offers several features that encourage customers to buy more expensive alternatives (upsell), complementary products to those already in the shopping cart (cross-sell), last-seen products, products on sale, novelties, product bundles or visual similarities (for fashion).
How to pick the best tools for e‑commerce personalization?
Choosing the right e‑commerce personalization tool is based only on your needs and preferences. Therefore, it depends on the segment you do your online business.
Since personalization includes features that can personalize website content, create and schedule personalized newsletters or campaigns, create opt-in forms and Thank You pages, improve live chats, etc., you should consider tools that best fit your needs.
