Cookies policy

How do we use cookies?

Our website www.luigisbox.com (hereinafter referred to as the „website“) uses various types of cookies to technically secure individual features of the website as well as to distinguish you from other users of our website. Based on the information received from cookies, we are able to provide you with a better use of our website and to improve the website itself.

When using and setting up cookies that contain personal data in other words any information that may affect your privacy, it is always possible to opt out of using such cookies (so-called opt-out). You can refuse to use cookies by clicking the opt-out button included in the cookie banner displayed, which also contains information about the purpose and the use of cookies.

To find out more information about specific cookies used, you can do so via the cookie banner link. In addition, through your browser settings, you can always customise the settings in order to use only selected or all cookies.

What are cookies and how do they function?

Cookies are small text files that a website transfers via your internet browser to the hard drive of your device. Most web browsers automatically accept cookies, however if you prefer it is possible to change your browser settings at any time in order to prevent cookies from being saved. You can find cookies settings by default in your internet browser settings. Please note that if you refuse to accept all cookies on our website you will not be able to use all of our website’s features.

Cookies are specific to the server that created them and cannot be accessed by other servers which means they cannot be used to track your movements around the web. Although they do identify the user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

What sort of cookies do we use?

On our website we use the following types of cookies:

  • Session cookies – are temporary cookies that are stored on your computer, notebook or your mobile device until the moment that you leave the website. After leaving the website, these cookies are automatically deleted. Such cookies help the website to remember the information when you browse from page to page, so you do not need to re-enter the information or re-fill the information repeatedly.
  • Persistent cookies – remain stored on your computer, notebook or your mobile device even after you leave the website; such cookies help the website to remember you when you return as a visitor, while not identifying who you are as a person.
  • We use cookies for the following purposes, which are defined by their function:

  • Technically necessary cookies. These cookies are required for a proper operation of our website. Technically necessary cookies allow you to navigate around the website and to use its basic features, such as the secure areas or the customer account. Neither these cookies collect any information about you that could be used for other purposes (such as marketing), nor do they remember where you have been browsing on the web.
  • With the help of these cookies, the website, for example:

  • remembers the data you entered in your purchase order when you go through different screens within one visit of our website;
  • detects your identity after signing in;
  • ensures that you find the necessary information on our website even if we reorganize our online shop.
  • These cookies are essential to the proper functionality of our website and therefore it is not possible to disable the use of these cookies.

  • Performance and functional cookies. These cookies collect statistical information about how you use our website, such as which specific pages you visit, as well as whether you encountered some errors, for example regarding our forms when using the site. In addition these cookies also serve to provide website services or to remember the settings in order to ensure maximum convenience during your visit. With these cookies, we can recognize when you return to our site so we can provide you with your preferences and settings (such as language selection). These cookies do not collect any information to identify your identity – all collected data are anonymous and they only serve to optimize our website’s operation and to have information about what interests our customers the most.
  • With these cookies we can, for example:

  • remember what settings you have chosen (for example graphic appearance, text size, preferences and colours);
  • remember if we have already asked you to fill out our current poll (hence we do not need to ask you this again);
  • offer support in the form of proactive chat sessions;
  • check if you are signed in to our website;
  • obtain statistics on how our website is used;
  • ascertain the effectiveness of our ads (but we do not use this information to send you our ads if you visit other third party websites);
  • detect any errors and by removing those errors to further improve and upgrade our website;
  • test different concepts of our website.
  • By disabling these cookies we cannot guarantee the full functionality of our website.

  • Advertising cookies. These cookies help to select and show ads that are targeted to individual users because the shown ads are tailored to specific users according to their particular interests. As a result of that the user is shown ads that are interesting for the consumer.
  • With these cookies we can, for example:

  • show our ads on other websites;
  • show tailored ads, or not to repeat some ads;
  • measure the amount of our website’s visits and to customize the website’s display.
  • You can disable these cookies by clicking the opt-out button or setting up your internet browser.

    When do our cookies expire?

    Except for the necessary cookies, all cookies used on our website will expire after an appropriate period of time, which may vary according to the type of a cookie.

    The list of cookies used

    The list of cookies used is listed in Appendix 1 below.

    How do you disable cookies?

    The result of disabling cookies depends on which cookies you disable; in general the website may not operate properly if some cookies are blocked. You can disable cookies at any time in your browser settings or directly on our website.

    Disabling cookies in the Internet Explorer browser

    Internet Explorer:

    1. Choose the menu “Tools” then “Internet Options”
    2. Click on the “Privacy” tab
    3. Select the appropriate setting

    Disabling cookies in the Google Chrome browser

    Google Chrome:

    1. Choose Settings > Advanced
    2. Under “Privacy and security,” click “Content settings”
    3. Click “Cookies”

    Disabling cookies in the Safari browser

    Safari:

    1. Choose Preferences > Privacy
    2. Click on “Remove all Website Data”

    Disabling cookies in the Firefox browser

    Firefox:

    1. Choose the menu “Tools” then “Options”
    2. Click on the icon “Privacy”
    3. Find the menu “cookie” and select the relevant options

    Disabling cookies in the Opera browser

    Opera 6.0 and subsequent:

    1. Choose the menu Files > “Preferences”
    2. Privacy

    Disabling cookies

    We would like to inform you that disabling most of the cookies used can be done at any time and without giving any reason.

    Do you need help?

    If you would like to get more information regarding using cookies, please contact us on: dataprotection@luigisbox.com

    Appendix number 1 – List of cookies used

    Name Description Expiration
    nQ_cookieId Albacross cookies – authentication token. 1 year
    nQ_visitId Albacross cookies – ID of the current customer. 1 year
    _hjClosedSurveyInvites Hotjar cookies are used for web analysis and to track and evaluate the customer’s behaviour. 365 days
    _hjDonePolls Hotjar cookies are used for web analysis and to track and evaluate the customer’s behaviour. 365 days
    _hjMinimizedPolls Hotjar cookies are used for web analysis and to track and evaluate the customer’s behaviour. 365 days
    _hjDoneTestersWidgets Hotjar cookies are used for web analysis and to track and evaluate the customer’s behaviour. 365 days
    _hjMinimizedTestersWidgets Hotjar cookies are used for web analysis and to track and evaluate the customer’s behaviour. 365 days
    _hjIncludedInSample Hotjar cookies are used for web analysis and to track and evaluate the customer’s behaviour. 365 days
    _hjShownFeedbackMessage Hotjar cookies are used for web analysis and to track and evaluate the customer’s behaviour. 365 days
    _ga Google Analytics cookies are used to distinguish users. 2 years
    _gid Google Analytics cookies are used to distinguish users. 24 hours
    _gat Google Analytics cookies are used to throttle request rate. 1 minute
    AMP_TOKEN Google Analytics cookies that contain a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. 30 seconds – 1 minute
    gac Google Analytics cookies that contain campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. 90 days
    _fbp Facebook cookies that hold a unique ID of the user. Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 1 day
    _dc_gtm_UA-# Google Tag Manager cookies used by Google Tag Manager to control the loading of a Google Analytics script tag. 1 day
    _luigis_session Luigi’s Box cookies that preserve users’ states across page requests. Session cookie
    _lba Luigi’s Box cookie used for sampling purposes. 1 day
    AWSALB Luigi’s Box cookies that preserve users’ states across page requests. 1 week
    rack.session Luigi’s Box cookies that preserve users’ states across page requests. Session cookie
    LaVisitorId It is used to recognize the visitor on each visit of your pages where the widget integration code is added. 30 days