Best Yext Competitors

Yext is one of the leading site search engine tools that helps improve customer experience on e-commerce sites and leads to better conversions. If you’re looking for a site search solution that fits your business needs, this article will cover all you need to know about Yext and several great Yext alternatives.

So, let’s get started.

What is Yext used for?

Yext digital experience platform enables users to create a great shopping experience for visitors by leveraging data to personalize individual shopping experiences in real-time. Yext analytics offers many data insights that help businesses understand their customers. Additional functionality offers business listing options for improving online presence, a content management platform, digital marketing solutions, and more.

What is the price for implementing Yext?

Yext offers different pricing plans based on the nature of the package, entity amount, size of the business, type of business, etc.  They also offer plan options focused strictly on including your business in online listings on various platforms. For a customized solution to meet your business objectives, you can contact the Yext team and find out more about tailor-made solutions.

Why do companies need advanced search?

Advanced search enables e-commerce businesses to collect detailed and correct data related to online shoppers’ buying behavior in real-time. This data helps with research regarding a company’s product, predicting shopping trends, understanding customer behavior, forecasting sales, etc. Adding an advanced search tool to your e-commerce website can help accelerate the growth of your business by leveraging data.

It is a versatile and scalable technology that grows along with your business. This technology suits most business types and can be integrated with other business tools. The positive outcomes of using search with advanced features include improved online presence, positive influence on search engine optimization and discoverability, positive reviews from customers, improved conversions, and higher sales on e-commerce websites.

When do you need to implement site search?

E-commerce stores implement site search solutions when there is a large number of products available in their store, and there is a need for these items to be easily discoverable based on each customer’s needs. If visitors cannot find the product they want on your website, they will most likely leave, and you will lose potential customers and revenue. Online stores, therefore, implement a suite of tools for search & discovery, which can help them improve their online reputation, bring positive online reviews from return customers, and help them get more sales from happy customers.

What are the benefits of implementing an onsite search solution?

There are numerous other benefits of integrating a site search solution with your e-commerce website, both short-term and long-term:

• Search streamlines the user journey from the first point of contact to the conversion and beyond.
• People who use search are more likely to buy from you thanks to additional features for discovery.
• Key features for personalization boost the user experience with tailor-made suggestions in search.
• Better shopping experiences result in more conversions and a high increase in business revenue.
• Discovery equals more conversions and sales even without marketing on social media platforms.
• Automated data insights help you scale your business fast and gain a competitive edge.

What are the key search features to look for?

Here are some of the essential features to consider when choosing a site search tool for your business:

Advanced product ranking

Search ranking is of imperative importance when it comes to an e-commerce business. Our internal research reiterates the importance of ranking the search results accurately. 90% of customers only look at the first page of search results, so sales will suffer if a top product is not ranked accordingly. That’s why major search engines implement ranking features to handle the needs of individual customers better. The AI-driven search ranking features choose which products match the entered queries and provide accurate search listings to improve the efficiency of search and remove customer frustration.

Front-end integration

Frontend integration refers to the capability of a site search tool to be incorporated into apps for mobile devices, websites, or other programs so that it can be used from the user-facing side. For most tools, front-end integration is super-easy. However, it can be difficult or technical with some tools. Therefore, always ensure the site search solution is easy to integrate with your e-commerce shop. Middleware is an economical mode of integrating the backend with the front end. However, a custom-built solution for integration is best suited for enterprise-level stores, as they offer more flexibility and control.

Personalization

The site search solution collects data on customer behavior on the website. The AI tailors the search results to improve every individual’s user experience based on gathered data. It also collects data relevant to business metrics, such as sales, traffic info, trending products, purchasing patterns, and more, to help business understand their audience and streamline business growth. Thanks to this, the AI-driven search can personalize results to each individual customer and provide them with a unique experience, and also better recommend products and product filters, thanks to a variety of features that support this system.

No results prevention

According to our data, 30% of users leave an e-store immediately if their search triggers no results. Searches without results often stem from the differences between how people search for products and how these products are listed in your catalog. The only remedy is to look for solutions that can work with synonyms, spelling errors, grammatical forms, and more to mitigate the effects of incorrect query entries by your customers. These features are incredibly handy in preventing such events, leading to higher conversions and more revenue while significantly improving the search and discovery experience.

10 Yext competitors you should consider

Luigi’s Box

Luigi’s Box is an award-winning company that offers a wide range of powerful tools for e-commerce businesses. Luigi’s Box makes it easy for you to create unforgettable digital experiences for your customers. It is an all-in-one platform that helps you create a seamless customer shopping experience. G2 has ranked Luigi’s Box as the #1 e-commerce site search solution multiple times, and it’s one of the best-rated solutions on review sites. We offer a comprehensive suite of Search, Recommender, Product Listing, and Analytics tools and a wide range of features for e-commerce sites and websites that can be seamlessly integrated with your site.

Features

Let’s take a look at some of the key features:

• Advances search results ranking

Luigi’s Box’s AI-driven search experiences go far beyond full text. The AI-based search algorithm uses match quality and full-text scores, resulting in more relevant search results and product listings. The factors AI considers for match quality include the seasonality of a product, click rate, etc.

• Personalized search

The site search solution uses data collected from previous visits by a user to create a personalized search experience. This helps customers find what they need faster and gives them personalized recommendations as well. The technology considers user intent to streamline each shopping experience.

• Seamless integration

It’s so easy to integrate Luigi’s Box that you don’t need a developer. All you need to do is add one script to the header of your webpage to get started. If you’re interested in different integration options, we offer those as well, so you can choose how you want to power your online platform with our functionality.

• Advanced language support

The site search solutions offered by Luigi’s Box display an excellent understanding of CEE languages, superior to any other service on the market. A wide range of supported languages makes Luigi’s Box a perfect fit for a multi-lingual audience on web-based platforms that target multiple countries at once.

Pricing

You can check out our pricing page and get a quote by contacting our team. Our team will suggest solutions for business and key components you should aim for to get the most out of Luigi’s Box. The final price is calculated based on usage, but Luigi’s Box always aims to stay an affordable option for everyone.

Customer service

The average rating for the customer service of Luigi’s Box is very high on Capterra and G2. We promise excellent service for all customers, which includes e-commerce sites, phone network providers, and even marketing agencies or SEO agencies. Customer support is available via online chat, phone, and email.

Clerk.io

Clerk.io is a reliable personalization solution for e-commerce businesses. It enables your e-shop to track user behavior, find emerging trends, and more. It also helps marketing teams execute smart digital marketing campaigns based on the collected data to create ideal marketing content. Clerk.io’s API allows you to integrate it with major platforms for business, such as Salesforce, Hubspot, MailChimp, Magento, and more. Clerk offers an AI-driven email tool for e-commerce managers that triggers emails in specific events, such as an abandoned cart, to avoid customers dropping from the funnel.

Features

Here are some of the notable features:

• AI/Machine Learning
• Customizable Branding
• Behavioral Tracking and Targeting
• Content Analytics, & more.

Pricing

Clerk.io’s pricing is usage-based, and your final price depends on the products and the number of units you choose. For example:

• Search: $99/5000 searches
• Recommendations: $99/50000 recommendations
• Email: $99/5000 emails
• Audience: $99/5000 customers

Customer service

You can contact their customer support via email, chat, and phone. You can also access their online knowledge base, which covers various topics.

Prefixbox

Prefixbox offers a selection of e-commerce tools designed to help optimize your e-store’s site search efficacy. It has a powerful search engine powered by AI, which helps improve conversions. Their Semantic Search feature leverages NLP & AI to provide great query recognition technology. Prefixbox understands query context and language stems for a highly accurate search result ranking system. You can also personalize which products are displayed on the top with their intuitive portal. Prefixbox offers easy integration capability. For example, their search solution can be easily integrated by adding a few JavaScript lines or through the API.

Features

Here are some of the notable features:

• Faceted Search / Filtering
• Full-Text Search
• Fuzzy Search
• Text Analysis

Pricing

Prefixbox offers customized plans, so pricing is not listed online. However, they do offer a free trial version.

Customer service

Customer support is mainly available through the customer support section on their website.

Unbxd

Another good alternative for Yext is Unbxd. They offer a product discovery solution that improves your e-shop’s site search capabilities. It turbocharges your online shop’s site search, product recommendations, merchandising, analytics, and navigation ability. Unbxd allows you to showcase relevant and targeted products to your customers. The visitor interactions are tracked in real-time. In addition, its cloud-based capability enables your website to offer semantic search, customized navigation, and 1:1 recommendations. Unbxd has helped 1200+ medium to large-scale e-commerce businesses significantly improve their conversions and sales volumes.

Features

Here are some of the notable features:

• Full-Text Search
• AB Testing
• Real-Time Data & Analytics
• Customization

Pricing

Unbxd offers customized plans based on the available features. You can opt for a demo to check out their service and get a quote.

Customer service

Customer service can be contacted via email/help desk.

SearchNode

SearchNode is a fast-growing company from Lithuania. Their site search tool is best suited for medium-scale to enterprise-level e-commerce businesses looking to maximize revenue through optimized on-site searches. SearchNodes prides itself on addressing every client search individually rather than offering a standardized dashboard. The company does not believe in hard coding. Instead, their developers program their search solutions to meet the individual needs of their client’s businesses. They also meet language requirements, offer data-based improvements, optimize long-tail searches, and offer customized ranking algorithms. This results in scalable enhancements in the search solution, and the user experiences keep improving. With SearchNode, you will have a quality search tool without hiring a quality developer team.

Features

Here are some of the notable features:

• Relevance Matching
• Advanced Analytics
• AI-Based Search Assistant
• Smart Merchandising

Pricing

Pricing is not listed on their website, as they offer customized feature-based plans with custom prices.

Customer service

The customer support team is accessible via phone and email.

Coveo

Coveo offers a site search solution platform that uses search intent to provide relevant results. This results in a personalized shopping experience for customers with a higher chance of conversions. Coveo uses user interactions, profiles, interests, and issues to provide customer experience professionals with case-deflecting recommendations. It also offers data relevant to the buyer journey, records customer interactions, measures the search impact on the average order value, discovers market trends, and more. Its API allows easy integration with popular platforms, including Salesforce, Sitecore, Adobe Experience Manager, ServiceNow, Zendesk, etc. In addition, its capabilities include product recommendations based on purchasing behavior and search history.

Features

Here are some of the notable features:

• Full-Text Search
• AI/Machine Learning
• Augmented Analytics
• Faceted Search or Filtering

Pricing

Coveo uses a subscription-based pricing model in two pricing editions – Pro and Enterprise. They also offer a free trial. For more information about pricing, contact their sales.

Customer service

You may contact their support team via their 24/7 live chat, phone, or email. Their support service is rated highly by customers.

Algolia

Algolia is a valuable API designed for developers who want to offer quick and accurate site search results on PC and mobile. Their search algorithm is powered by AI, which allows users to find items faster. Algolia’s API-first approach enables you to build and fully control customized experiences for all types of devices over the backend or the front end. Algolia is a super-secure, highly reliable, and easy-to-scale platform. In addition, it offers a unique capability for contextual search that opens the door to delightful discoveries over the different stages of the customer journey.

Features

Here are some of the notable features:

• E-discovery
• Full-Text Search
• Faceted Search / Filtering
• E-commerce Management

Pricing

Algolia provides usage-based pricing divided into three pricing plan options:

• Standard Algolia Search Plan: $1/1000 requests
• Algolia Search Premium Plan: $1.50/1000 requests
• Algolia Recommend Plan: $0.60/1000 requests

Request refresh monthly. You can get add-ons for an extra charge.

Customer service

A customer support form is available to contact their support team on their website.

Searchspring

Searchspring is an intelligent site search tool designed to assist e-commerce teams with their job. Their best assets are a user-friendly search solution, analytics, personalization, and merchandising tools. The Searchspring platform provides administrators with valuable insights regarding users’ search behavior and website performance. You can also analyze product ranks and optimize them as per your requirements. You are in complete control of product recommendations. You can also improve your marketing campaigns and online advertising by recommending discounted or complementary products. Merchandisers can also bulk upload products and highlight trending products from the catalog.

Features

Here are some of the notable features:

• Smart Site Search
• Visual Merchandising
• Product Discovery
• Analytics & Reporting

Pricing

Searchspring has a pricing model based on the number of users. They don’t offer free trials or free versions of the service. Their pricing starts at $6000/year.

Customer service

Customer service is available through the help desk, phone, live chat, and knowledgebase. Their support ratings on sites like G2 and Capterra are very high.

Swiftype

Swiftype promises a robust site search capability for your e-commerce shop. It is straightforward to use and doesn’t involve a learning curve. In addition, they offer a comprehensive set of tools and APIs to streamline the site search process so the users get accurate answers each time. Businesses that trust Swiftype include; CBS, Shopify, Marketo, AOL, Samsung, AT&T, and BMW.

Features

Here are some of the notable features:

• AI/Machine Learning
• Active Directory Integration
• API
• Analytics

Pricing

They offer a free trial and a free version of the tool. In addition, they have adopted a subscription-based model. However, pricing is unavailable as customized quotes are provided based on your needs.

Customer service

Customer support is available through the help desk, 24/7 live chat, and phone. A helpful FAQs section and knowledge base are also available.

Bloomreach

Bloomreach is an e-commerce platform that focuses on providing specialized marketing automation, CMS, and product discovery systems to help businesses improve the entire online experience. They offer a vast selection of tools for various use cases, such as content creation, SEO software, marketing software, site search and search intelligence, merchandising options, recommenders, page-building options, and much more.

Features

Notable features include

• A long history of AI/machine learning development
• Engaging content search
• Personalization
• A truly wide set of tools outside of search

Pricing

Bloomreach offers multiple packages focused on discovery, content, and user engagement. There is no available pricing info on their website, so you need to contact their sales team to find out more about individual plans or custom plans.

Customer service

Bloomreach has a dedicated customer support portal with a knowledge base and a community forum where users can find answers or send inquiries directly to the support team.

Conclusion

E-commerce businesses worldwide are enjoying the benefits offered by site search solutions. It is time for your e-shop to join the club. Of course, a good fit depends on the needs of your business, but make sure that the tool you choose offers easy integration. We hope this article delivered useful information on Yext and its alternative site search platforms and that you will be able to choose the most suitable Yext alternative for your business.

Frequently asked questions