Best Yext Competitors

Yext is one of the leading site search engine tools that help improve customer experience on e‑commerce sites and leads to better conversions. If you’re looking for a site search solution that fits your business needs, this article will cover all you need to know about Yext and several great Yext alternatives.

So, let’s get started.

What is Yext used for?

Yext is a helpful site search tool for e‑commerce websites. It enables them to create a great shopping experience for users by leveraging data to personalize individual shopping experiences in real time. Yext analytics offers many data insights that help businesses understand their customers.

What is the price for implementing Yext?

Yext offers different pricing plans based on the nature of the package, entity amount, size of the business, type of business, etc. For a customized solution to meet your business objectives, you can contact the Yext team or opt for a demo.

Why do companies need advanced search?

Advanced search enables e‑commerce businesses to collect detailed and correct data related to online shoppers’ buying behavior in real time. This data is precious as it helps with research regarding a company’s product, predicting shopping trends, understanding customer behavior, forecasting sales, etc.

Adding an advanced search tool to your e‑commerce website can help accelerate the growth of your business by leveraging data. It is a versatile and scalable technology that grows along with your business. This technology suits most business types and can be integrated with other business tools.

When do you need to implement site search?

E‑commerce stores implement site search solutions when there is a large number of products available in their store, and there is a need for these items to be easily discoverable based on each customer’s needs. In addition, the products must be easily discoverable. If visitors cannot find the product they want on your website, they will certainly leave your website and go shopping with your competitor – and you’re missing on potential revenue.

What are the benefits of implementing an onsite search solution?

There are numerous other benefits of integrating a site search solution with your e‑commerce website, both short-term and long-term:

• Search streamlines the user journey from the first point of contact to the conversion and beyond.
• Helps find people the products they are looking for. People who use search are more likely to buy from you.
• Improves user experience by creating personalized individual shopping experiences based on data.
• Seamless shopping experiences result in more conversions, which significantly increases business revenue.
• Data insights help you scale your business fast.

What are the key search features to look for?

Here are some of the essential features to consider when choosing a site search tool for your business:

Advanced product ranking

Search ranking is of imperative performance when it comes to an e‑commerce business. Our internal research reiterates the importance of ranking the search results accurately. 90% of customers only look at the first page of search results, so sales will suffer if a top product is not ranked accordingly.

Front-end integration

Frontend integration refers to the capability of a site search tool to be incorporated into apps for mobile devices, websites, or other programs so that it can be used from the user-facing side. For most tools, frontend integration is super-easy. However, it can be difficult or technical with some tools. Therefore, always ensure the site search solution is easy to integrate with your e‑commerce shop.

Middleware is an economical mode of integrating the backend with the frontend. However, a custom-built solution for integration is best suited for enterprise-level stores, as they offer more flexibility and control.

Personalization

The site search solution collects data on customer behavior on the website. This helps the AI improve the user experience by predicting what they like and want to buy. The AI tailors the search results to improve every individual’s user experience based on gathered data.

It also collects data relevant to business metrics, i.e., sales, traffic, etc., to help understand business performance and results in business growth.

The collected data can also help predict future purchasing patterns and shopping trends.

Site search solutions offer personalization features, i.e., user-defined rules, filters, etc. This allows the service to show similar results for search queries with the same meaning. Apart from synonyms, it also includes abbreviations, spelling variations, etc. Kg vs. kilogram is an excellent example of this.

Personalization filters help make it easier for users to find what they are looking for on your website.

No results prevention

According to our data, 30% of users leave an e-store immediately if their search triggers no results. However, searches without results often stem from the differences between how people search for products and how these products are listed in your catalog. Therefore, look for solutions that can work with synonyms, spelling errors, grammatical forms, etc., to mitigate the effects of careless query entering by your customers.

These features prove incredibly handy in preventing such events, leading to a higher probability of conversions and more revenue generation. In addition, they will significantly reduce the number of searches with no results, and you won’t lose customers due to bad search experiences anymore.

Best Yext competitors

🔎 Luigi’s Box

Luigi’s Box is an award-winning company that offers a wide range of powerful tools for e‑commerce businesses. Luigi’s Box makes it easy for you to create unforgettable digital experiences for your customers. It is an all-in-one platform that helps you create a seamless customer shopping experience.

The company is based in Bratislava, Slovakia. G2 has ranked Luigi’s Box as the #1 e‑commerce site search solution.

Features

Let’s take a look at some of the key features:

• Advanced search results ranking

Luigi’s Box’s AI‑driven search experiences go far beyond full text. The AI-based search algorithm uses match quality and full-text scores resulting in more relevant search results. The factors AI considers for match quality include the seasonality of a product, click rate, etc.

• Personalized search

The site search solution uses data collected from previous visits by a user to create a personalized search experience that helps a customer find what they need faster. The technology considers user intent to streamline each shopping experience.

• Seamless integration

It is so easy to integrate Luigi’s Box that you don’t need a developer. You can do it yourself. All you need to do is add one script to the header of your webpage to get started.

• Advanced language support

The site search solutions offered by Luigi’s Box display an excellent understanding of CEE languages, superior to any other service on the market. This makes Luigi’s Box a perfect fit for a multi-lingual audience.

Pricing

Create a customized plan for your business by selecting the features you need. You can get a quote right away by using the built-in plan calculator. Luigi’s Box is an affordable site search solution that offers excellent value for money.

Customer service

The average rating for the customer service of Luigi’s Box is very high on Capterra and G2. The company promises excellent service for all customers. Customer support is available via online help form, phone, and email.

Pros

• Plug-and-Play service
• 14-day free trial for Analytics
• All-in-One Service
• Flexible pricing plans
• Ease of integration
• Personalization capabilities
• Understanding of CEE languages

Cons

• Free trial doesn’t include all features

🔎 Clerk.io

Clerk.io is a reliable personalization solution for e‑commerce businesses. It enables your e‑shop to track user behavior, finds emerging trends, and more. It also helps marketing teams execute smart digital ad campaigns based on the collected data.

Clerk.io’s API allows you to integrate it with many third-party platforms, such as Salesforce, Hubspot, MailChimp, Magento, and more.

Clerk’s offers an AI‑driven email tool for e‑commerce managers that triggers emails in specific events, such as an abandoned cart, to avoid customers dropping from the funnel.

Features

Here are some of the notable features:

• AI/Machine Learning
• Customizable Branding
• Behavioral Tracking and Targeting
• Content Analytics, & more.

Pricing

Clerk.io’s pricing is usage-based and your final price depends on the products and a number of units you choose. For example:

• Search: $99/5000 searches
• Recommendations: $99/50000 recommendations
• Email: $99/5000 emails
• Audience: $99/5000 customers

Customer service

You can contact their customer support via email, chat, and phone. You can also access their online knowledge base, which covers various topics.

Pros

• Easy integration
• Personalization features
• Customer service

Cons

• Retailers can’t bypass search results
• JavaScript library should support more events

🔎 Prefixbox

Prefixbox offers a selection of e‑commerce tools designed to help optimize your e-store’s site search efficacy. It has a powerful search engine powered by AI which helps improve conversions.

Their Semantic Search feature leverages NLP & AI to provide an unmatched query recognition technology. Prefixbox understands query context and language stems for a highly accurate search result ranking system. You can also personalize which products are displayed on the top with their intuitive portal.

Prefixbox offers easy integration capability. For example, their search solution can be easily integrated by adding a few JavaScript lines or through the API.

Features

Here are some of the notable features:

• Faceted Search / Filtering
• Full-Text Search
• Fuzzy Search
• Text Analysis

Pricing

Prefixbox offers customized plans, so pricing is not listed online. However, they do offer a free trial version.

Customer service

Customer support is mainly available through the customer support section on their website.

Pros

• Free trial version
• Easy integration
• Cloud, web-Based, and SaaS deployment
• Mobile-optimized

Cons

• Absence of pricing plans
• More expensive option

🔎 Unbxd

Another good alternative for Yext is Unbxd. They offer a product discovery solution that improves your e‑shop’s site search capabilities. It turbocharges your online shop’s site search, product recommendations, merchandising, analytics, and navigation ability.

Unbxd allows you to showcase relevant and targeted products to your customers. The visitor interactions are tracked in real time. In addition, its cloud-based capability enables your website to offer semantic search, customized navigation, and 1:1 recommendations.

Unbxd has helped 1200+ medium to large-scale e‑commerce businesses significantly improve their conversions and sales volumes.

Features

Here are some of the notable features:

• Full-Text Search
• AB Testing
• Real-Time Data & Analytics
• Customization

Pricing

Unbxd offers customized plans based on the available features. You can opt for a demo to check out their service and get a quote.

Customer service

Customer service can be contacted via email/help desk.

Pros

• Improved user experience
• Personalization

Cons

• Customer service
• Difficult to use

🔎 SearchNode

SearchNode is a fast-growing company from Lithuania. Their site search tool is best suited for medium-scale to enterprise-level e‑commerce businesses looking to maximize revenue through optimized on-site searches.

SearchNodes prides itself on addressing every client search individually rather than offering a standardized dashboard. The company does not believe in hard coding. Instead, their developers program their search solution to meet the individual needs of their client’s businesses. They also meet language requirements, offer data-based improvements, optimize long-tail searches, and offer customized-ranking algorithms. This results in scalable enhancements in the search solution, and the user experiences keep improving.

With SearchNode, you will have a quality search tool without hiring a quality developer team.

Features

Here are some of the notable features:

• Relevance matching
• Advanced analytics
• AI-based search assistant
• Smart merchandising

Pricing

Pricing is not listed on their website, as they offer customized feature-based plans with custom prices.

Customer service

The customer support team is accessible via phone and email.

Pros

• Easy integration
• Powerful AI

Cons

• No standard pricing
• Customer support

🔎 Coveo

Coveo offers a site search solution platform that uses search intent to provide relevant results. This results in a personalized shopping experience for customers with a higher chance of conversions.

Coveo uses user interactions, profiles, interests, and issues to provide customer experience professionals with case-deflecting recommendations. It also offers data relevant to the buyer journey, records customer interactions, measures the search impact on the average order value, discovers market trends, and more.

Its API allows easy integration with popular platforms, including Salesforce, Sitecore, Adobe Experience Manager, ServiceNow, Zendesk, etc. In addition, its capabilities include product recommendations based on purchasing behavior and search history.

Features

Here are some of the notable features:

• Full-Text Search
• AI/Machine Learning
• Augmented Analytics
• Faceted Search or Filtering

Pricing

Coveo uses a subscription-based pricing model in two pricing editions – Pro and Enterprise. They also offer a free trial. For more information about pricing contact their sales.

Customer service

You may contact their support team via their 24/7 live chat, phone, or email. Their support service is rated highly by customers.

Pros

• Free trial
• Easy integration
• Personalization

Cons

• Can be a bit expensive for small-medium businesses
• Version upgrade takes time

🔎 Algolia

Algolia is a valuable API designed for developers who want to offer quick and accurate site search results on PC and mobile. Their search algorithm is powered by AI, which allows users to find items faster.

Algolia’s API-first approach enables you to build and fully control customized experiences for all types of devices over the backend or the frontend.

Algolia is a super-secure, highly reliable, and easy-to-scale platform. In addition, it offers a unique capability for contextual search that opens the door to delightful discoveries over the different stages of the customer journey.

Features

Here are some of the notable features:

• E-discovery
• Full-text search
• Faceted search/filtering
• E‑commerce management, & more.

Pricing

Algolia provides usage-based pricing divided into three pricing plans options:

• Standard Algolia Search Plan: $1/1000 requests
• Algolia Search Premium Plan: $1.50/1000 requests
• Algolia Recommend Plan: $0.60/1000 requests

Request refresh monthly. You can get add-ons for an extra charge.

Customer service

A customer support form is available to contact their support team on their website.

Pros

• Trusted search service
• Easy integration

Cons

• Hard to estimate monthly costs due to the pricing model
• Customization
• The user interface needs improvement

🔎 Searchspring

Searchspring is an intelligent site search tool designed to assist e‑commerce teams with their job. Their best assets are; a user-friendly search solution, analytics, personalization, and merchandising tools.

The Searchspring platform provides administrators with valuable insights regarding users’ search behavior and website performance. You can also analyze product ranks and optimize them as per your requirements.

You are in complete control of product recommendations. You can also improve your marketing campaigns by recommending discounted or complementary products. Merchandisers can also bulk upload products and highlight trending products from the catalog.

Features

Here are some of the notable features:

• Smart Site Search
• Visual Merchandising
• Product Discovery
• Analytics & Reporting, & more.

Pricing

Searchspring has a pricing model based on the number of users. They don’t offer free trials or free versions of the service. Their pricing starts at $6000/year.

Customer service

Customer service is available through the help desk, phone, live chat, and knowledgebase. Their support ratings on sites like G2 and Capterra are very high.

Pros

• Great customer service
• Easy integration
• Powerful search algorithm

Cons

• An expensive alternative to other services
• Less flexible pricing plans

🔎 Swiftype

Swiftype promises a robust site search capability for your e‑commerce shop. It is straightforward to use and doesn’t involve a learning curve. In addition, they offer a comprehensive set of tools and APIs to streamline the site search process so the users get accurate answers each time.

Businesses that trust Swiftype include; CBS, Shopify, Marketo, AOL, Samsung, AT&T, and BMW.

Features

Here are some of the notable features:

• AI/Machine Learning
• Active Directory Integration
• API
• Analytics

Pricing

They offer a free trial and a free version of the tool. In addition, they have adopted a subscription-based model. However, pricing is unavailable as customized quotes are provided based on your needs.

Customer service

Customer support is available through the help desk, 24/7 live chat, and phone. A helpful FAQs section and knowledge base are also available.

Pros

• Easy integration
• User-friendly

Cons

• Pricing unspecified
• Refined search is slow

Conclusion

E‑commerce businesses worldwide are enjoying the benefits offered by site search solutions. It is time for your e‑shop to join the club. Of course, a good fit depends on the needs of your business, but make sure that the tool you choose offers easy integration. We hope this article delivered useful information on Yext and its alternative site search platforms.

Frequently asked questions